Return Policy

Returns & Refunds Policy

Effective Date: January 1, 2026

At Serenity LED Lighting, we stand behind the quality of our products and want you to be confident in your purchase. This policy applies to all orders placed through our website.

1. Return Eligibility

Products may be returned within 30 days of delivery if they meet the following conditions:

• Item is unused and in original condition

• All original packaging, accessories, and documentation are included

• Product has not been installed, modified, or altered

• Product is not damaged due to improper handling or installation

Returns that do not meet these criteria may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Installed or used lighting products

• Custom-configured or special-order items

• Clearance or discontinued products

• Items damaged due to improper installation, misuse, or electrical conditions

• Products returned without authorization

3. Return Authorization Required (RMA)

To initiate a return, you must request a Return Merchandise Authorization (RMA).

Please contact us at:

Email: info@serenityledlighting.com

Contact Form: https://serenityledlighting.com/#contact

Include:

• Order number

• Product(s) being returned

• Reason for return

• Photos (if damaged or defective)

Returns sent without an approved RMA may be refused.

4. Return Shipping

• Customer is responsible for return shipping costs unless the item is defective or shipped in error.

• We recommend using a trackable shipping method.

• Serenity LED Lighting is not responsible for items lost or damaged during return transit.

5. Damaged or Defective Products

If your product arrives damaged or defective:

• Notify us within 5 business days of delivery

• Provide photos of packaging and product

• We will arrange replacement, repair, or refund at our discretion

Failure to report damage within this timeframe may limit resolution options.

6. Inspection & Approval

All returned products are inspected upon receipt.

Serenity LED Lighting reserves the right to:

• Approve or deny returns based on condition

• Apply a restocking fee if necessary (see Section 7)

7. Restocking Fees

Approved returns may be subject to a restocking fee of up to 20% to cover handling, inspection, and supplier charges.

Restocking fees are waived for:

• Verified defective products

• Shipment errors caused by Serenity LED Lighting

8. Refunds

Once a return is approved and processed:

• Refunds are issued to the original payment method

• Please allow 5–10 business days for processing after inspection

• Original shipping charges are non-refundable unless the return is due to our error

9. Exchanges

We do not process direct exchanges.

To obtain a different product, please place a new order after your return is approved.

10. Order Cancellations

Orders may be canceled prior to shipment by contacting us immediately.

If an order has already shipped, it must follow the standard return process.

11. Warranty Returns

Many products include manufacturer warranties.

Warranty claims may be handled directly with the manufacturer or through Serenity LED Lighting depending on the product.

Contact us for assistance with warranty evaluation.

12. Commercial-Use Disclaimer

Our products are designed for commercial and industrial applications.

Proper installation by a qualified professional is required.

Improper installation voids eligibility for return.

13. Contact Information

Serenity LED Lighting, Inc.

370 Thomas Alva Dr

Vermilion, Ohio 44089

United States

Email: info@serenityledlighting.com

Website: https://serenityledlighting.com